Refund policy

At Nano Garments, customer satisfaction is our priority. We want you to be happy with your purchase. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused, unworn, unwashed, and in its original condition.

  • All original tags and packaging are intact.

  • You provide your order number or proof of purchase.

For hygiene reasons, underwear and other intimate apparel cannot be returned or exchanged unless the item arrives damaged, defective, or incorrect, subject to applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs of the item and its packaging. After reviewing your request, we will offer an appropriate replacement, exchange, or refund, as applicable.

3. Non-Returnable Items

The following items are generally not eligible for return or exchange:

  • Used, worn, or washed clothing.

  • Items damaged due to improper use or washing.

  • Products missing their original tags or packaging.

  • Underwear and intimate apparel, except where the item is defective, damaged, incorrect, or otherwise eligible under applicable law.

4. Refund Policy

Once your returned item is received and inspected, we will notify you whether your refund request has been approved.

Approved refunds will be processed through an agreed payment method within 7–14 business days, depending on the payment provider and banking process.

For Cash on Delivery (COD) orders, customers may need to provide their bank account or another mutually agreed refund method.

Original shipping fees and COD charges are generally non-refundable unless the return is due to our error or applicable law requires otherwise.

5. Return Shipping Charges

  • If the return is due to a damaged, defective, or incorrect product, Nano Garments will cover reasonable return shipping costs.

  • For other eligible returns, the customer is responsible for return shipping costs unless otherwise agreed or required by law.

6. Exchanges

Exchanges are subject to product availability. If your requested size or item is unavailable, we may offer an alternative product or a refund, as agreed with you.

Please contact us before sending any item back.

7. Order Cancellation

If you wish to cancel your order, contact us as soon as possible. Cancellation requests can only be accepted before the order has been dispatched. Once an order has been shipped, our return policy will apply.

8. How to Request a Return or Refund

To request a return, exchange, or refund, please contact our customer support team with:

  • Your full name.

  • Your order number.

  • The reason for your request.

  • Photos of the product, if it is damaged, defective, or incorrect.

Contact Information

Store Name: Nano Garments

Email: [Insert Your Customer Support Email]

Phone/WhatsApp: [Insert Your Business Phone Number]

9. Policy Updates

Nano Garments reserves the right to update this policy when necessary. Any updates will be published on this page.

This policy does not limit any consumer rights that cannot legally be excluded under applicable law.

Thank you for shopping with Nano Garments. We appreciate your trust and support!